Hoxa.com simple FAQ's

Below is a list of frequently asked questions about Hoxa.com

On the top right side of the screen, click on 'login' and then click on the link that says "Forgot your password?"

Once on the Forgot Login Details page, enter your email address, and click on 'Reset Password' then You will receive an email containing your login name and a link to create a new password. The link in the email will expire after 20 minutes.

If you do not receive an email, the email address which you entered in our database might be incorrect. Please note that we can only send your login data to the email address saved in our database. Please keep in mind that login name and password are case-sensitive.

On the top right side of the screen, click on "SIGNUP", Then Signup popup will appear on your screen, just fill the details mentioned in the form and click on create account. After that Check your email ID, you will get an email or verification link from Hoxa.com. Chick on the verification link.

When you create an account on Hoxa.com, we'll send a verification link to the email address you used to create the account. If you don't verify your address, you may not be able to access Hoxa.com's services and features. Hence, to certify your account on Hoxa.com, you must click on the verification link we send to you in your email, and for that make sure your email id must be correct.

We are extremely sorry but you can't create an account for your friends and family. An agreement to abide by Hoxa.com's Terms of Use is a necessary part of the registration process, and acceptance on behalf of another is not permissible. This is done in order to prevent fraud and hacking.

I really appreciate you joining us at Hoxa.com.

No, there is no need for any certification to do transactions on Hoxa.com, you must have a registered user of Hoxa.com.

You cannot have more than one on Hoxa.com.

Hoxa.com is the Global domain name marketplace. Our user's come from all over the world and we have no restrictions as to which country one must reside in order to create a Hoxa.com account.

Before you continue, remember this: keeping a Hoxa.com account is completely free of charge.

If you still wish to close your Hoxa.com account, please send us your request, including your Hoxa.com username. As long as you have no open negotiations or agreements and no outstanding balances, your account will be closed immediately upon receipt of the request. You will not be charged for closing your account.

Accept offer is that offer on which the seller agreed to sell their domain on buyer placed offer.

Yes, you must login before your offer can be processed.

Only one offer can be placed per domain for each member. If your offer has expired, you can reactivate the offer by submitting a new one in the Offers Section.

All offers can be viewed in your Dashboard at Offers section.

All the domain offer history can be viewed at dashboard's offers section.

No, you cannot update your placed offer, but if you want to change the offer amount, so for that you have to place it again.

The parked page appears different because, although the domain has been parked with Hoxa.com at your registrar, the domain has not yet been listed in your Hoxa.com account.

To add the domain to your account:

Log into your Hoxa.com account.

Visit My Hoxa.com > Add Domains.

Once the domain has been added into your account, we will be able to record statistics for the parked pages.

Hoxa.com's system checks a member's Hoxa.com account details and compares those with the information listed in the public Whois database. If Whois information is unavailable, or the owner has opted to use a privacy protection service, this process must be completed manually.

Ownership verification may take several business days to complete, and the seller may be asked to confirm access to the Administrative Contact (Admin-C) email address provided in the Whois records for the domain. To help expedite the process, privacy protection services may be temporarily disabled, or the Whois records updated with the email address listed in the Hoxa.com account. If you are interested in parking the domain, we recommend that you update the DNS settings.

Please note: If a domain was recently registered, the Whois database takes a short time to be correctly updated; listings may be rejected if a domain appears as unregistered.

If you experience delays in the ownership verification process or have questions about it, please contact Hoxa.com's Security and Compliance staff.

If you don't want to wait, the quickest way to verify your domain is to do the ownership self-verification method - just copy your ownership verification ID and enter it at your registrar.

If the domain name is listed as "Make Offer", the following options are available to the Seller when ANY offer is made:

Accept the Offer

If the Seller accepts your offer, an agreement will be reached and the transfer process will begin.

Place a Counter-Offer

If the Seller places a counter-offer, you will receive an email notification. You will then be able to log into your Hoxa.com account to respond by accepting or placing a new counter-offer.

Matching a previous offer or counteroffer does not lead to a sales agreement. Either party will have to use the "accept" option, when available, to finalize the agreement.

Start an Auction

When a seller receives an offer on a domain, he/she is able to start an auction within five (5) days. If the seller chooses this option, your original offer will serve as the reserve price. Therefore, the seller accepts your bid unless a bid for a higher amount is made by the end of the auction. The auction end time is scheduled for seven (7) days following the placement of your original offer.

If a domain name is listed on our marketplace as "Buy Now", an agreement is reached upon accepting the amount that the domain name is listed for.

Hoxa.com asks sellers to honour price expectations they have listed; however, they may still negotiate upwards for domains listed as "Make Offer" Sellers are sent several notifications regarding open offers, however if no action is taken the bid thread will expire.

Proxy bidding makes bidding on auctions easier and less time-consuming for buyers once the auction reserve price has been met.

Hoxa.com will automatically place a bid on your behalf for the lowest amount possible up to your maximum bid using an increment bidding system. This allows you to remain the highest bidder for the auction and your proxy bid will remain confidential. Incremental bidding will only take effect once the reserve price has been met. To activate Hoxa.com's proxy bidding system enter the maximum price you are willing to bid for the domain.

You can set a number of different DNS records for your domains in your registrar account: TXT, CNAME, A-record, IP addresses, and MX- records. Don't worry; it is not as tricky as it sounds.

The TXT and the CNAME records can be used to set a predefined key for proof of ownership for external services. In simple words, if you enter your verification ID provided by Hoxa.com, Hoxa.com's system can automatically verify you as the current domain owner quickly and easily.

Login to your Hoxa.com account and go to My Hoxa.com > My Domains and click on the tab "Domain Ownership Verification". Here you will see your individual verification ID which consists of 40 digits. This ID is account-based and can be used for every domain in your Hoxa.com Account.

Copy your verification ID, log in to your registrar account, and navigate to your domain DNS settings section. Often, this button is called "Settings", "Config", "Console", or something similar. Select the record type TXT or CNAME and paste your verification ID in that field (make sure not to paste blank spaces). Confirm your changes to complete this action.

See more details under My Hoxa.com - My Domains - Domain Ownership Verification.

Considering the fact that the configuration menu may vary from registrar to registrar, please contact your registrar's helpdesk if you have questions or trouble with their configuration options. Most registrars offer detailed instructions on their websites/ FAQ center.

If you cannot use the self-verification method, you can still list your domains on our marketplace and let Hoxa.com verify your ownership.

Hoxa.com accounts are absolutely free.

A Reserve price is a hidden minimum price-essentially, the lowest price that the seller is willing to accept for the Domain. If the listing ends without any bids that meet the reserve price, the seller is not required to sell the domain.

For marketplace auctions the reserve is already met at the start of the auction as the seller initiated the auction by accepting the offer as the starting bid and reserve price. If the domain does not receive additional bids during the auction period, the buyer's initial offer is still binding and wins the auction. For brokerage-initiated auctions and Direct Auctions, the reserve is not met at the start of the auction and will only be posted once it has been met through the auction. All bids received below the reserve price will be accepted and posted, however, should the reserve price not be met, the auction will not end in a sale.

As a general rule, retracting bids is not allowed. When you are the winning bidder, you are obligated to pay the final bid price for the domain name.

There are only two exceptions under which you can retract a bid:

1. You have made a typographical error and entered the wrong bid amount by mistake. If this occurs, you are able to retract the incorrect bid amount but are obligated to submit another sufficiently high bid amount at the same time. Not placing another bid means you will lose your status as a Certified Member resulting in the inability to participate in future bidding activity.

2. The description of the domain offer has been changed considerably by the seller.

Your options to retract a bid also vary depending on when you placed your bid:

    1. If you placed your bid before the last 12 hours of the auction:

  • you can only retract your bid if the situation meets the above circumstances;
  • All bids you have placed before on that domain name will be eliminated as well; and you will have to bid again immediately if you are correcting a bidding error.

    2. If you placed your bid during the last 12 hours of the auction:

  • you can only retract your bid if the situation meets the above circumstances;
  • you may retract the bid only within one hour after placing the bid; and you will eliminate only the most recent bid you placed. error.

Please use Hoxa.com's Bid Retraction Form to retract your bid. Bids you placed more than 12 hours past cannot be retracted.

Buyers:

By default, you can make offers on up to 10 domains and participate in up to 2 auctions at any one time.

You can have only one bid thread open for any particular domain at any one time. If you would like to be able to make offers on more than 10 domains concurrently, please contact us. To be considered for this privilege, you need to have successfully remitted payment in at least one domain transaction and not have been responsible for any cancelled transactions.

Also, be sure to certify your account before making any offers or your offers will not be recorded. Then, visit our Online Marketplace to search for domains that fit your needs.

Sellers:

You may field as many offers as are made on your listed domains. Promoting your domains with either Homepage Featured Listings or Category Showcases is a great way to improve the chances of receiving offers and helps create opportunities to sell!

No. Hoxa.com employs a strict policy against sellers placing offers for or bids on domains they own. Self-bidding - commonly referred to as "shill" bidding - undermines trust in Hoxa.com's marketplace and is not permitted. You should also avoid having friends, family members, colleagues, or others bid on your domains, as this activity may be included within the definition of self-bidding.

Members suspected of any form of self-bidding to feign previous interest in the domain, start a Marketplace Auction, or increase a domain's current auction value, risk losing certain marketplace privileges. Hoxa.com monitors marketplace and auction activity for self-bidding.

As .COM and .NET domain names are the most commonly visited and purchased in the secondary market, only .COM and some .NET domains appear on the homepage Featured Auction listings. The Featured Auctions are sorted by the soonest ending time. Primarily, only domains that have less than a few hours remaining will appear on this list. If a domain appears on the list, it will remain there until the auction has closed.

Bolded domains - when present at the top of the Featured Auctions list - are selected from current Auction Events.

Most visitors to the site and professional domain investors who are looking to bid on auctioned domains will browse the entire list and not just the homepage. All auctions have a good chance of receiving bids; when a domain is in the final hours of an auction, it will be placed on the top of the complete auction list, available via the "more" link on the homepage.

No. All auctions constitute a legally binding contract in which you have agreed to sell the domain.

If the domain auction was started using an offer received as the reserve price, you must sell the domain to the highest bidder. If no higher bids are received, then the domain will be sold to the original buyer who placed the offer used to start the auction.

If the domain was started as part of a Great Domains Auction Event, the domain auction cannot be cancelled before the established end time. Should the reserve be met, the domain must be sold to the highest bidder. If the reserve is not met, the seller is not obligated to sell.

At any point in the auction, a submitted bid must be at least one bid increment higher than the current auction value. The system does not accept bids with decimal points or commas. The required bid increments change as the value of the auction increases in accordance with the auction bid increment table which can be viewed.

Yes. Other buyers may make offers on a domain you have already placed an offer on. Through the standard offer/counter-offer system, all details of negotiations between a buyer and a seller remain private, and a seller may field separate negotiations from an indefinite number of buyers.

If a seller receives an offer for a domain, he/she has the option of sending the domain to auction within 5 days of receiving the offer. Bid amounts and bidding on the domain then become open to the public. If no other buyers bid on the domain while it is in the auction, the initial bidder will win the auction.

As Hoxa.com is the escrow agent for domain transactions, Hoxa.com serves as the intermediary for payments for domain purchases/sales. When an agreement has been made, Hoxa.com holds the buyer's payment in escrow and will ultimately send the funds to the seller.

For more information about the escrow of funds during a domain transfer, please visit Hoxa.com's Transfer Service overview.

Your Hoxa.com transfer specialist will work with you in transferring the domain from the seller's registrar to your registrar. Once we receive your payment, we will ask the seller to push or transfer the domain to the new registrar account. For added speed and security, we may create an account on your behalf at the current registrar. Once you confirm you have control over the domain, we release the funds less our commission to the seller. Your transfer specialist can supply more information as is needed.

Additional details of how a transfer works can be found at Hoxa.com's Transfer Service overview.

Yes. A domain can often be sold and transferred during the 60-day registrar lock. However, the domain cannot be transferred to an account outside of your registrar. The buyer must create an account at the current registrar, allowing an internal account change (or "push") to occur. During a push, the seller uses the buyer's registrar account login name to move the domain away from his own.

Note: Some registrars may not allow internal account changes/pushes, so a domain transfer is not always possible during the 60-day lock. If a push is not possible at the seller's registrar, the domain can still be sold, but the transfer may be postponed.

A counteroffer is a proposal that is made as a result of an undesirable offer. A counteroffer revises the initial offer and makes it more desirable for the person making the new offer. This type of offer permits a person to decline a previous offer and allows offer negotiations to continue.

Reject offer is that offer in which seller does not agree to sell their domain on buyer placed offer or do not want to continue any negotiation with buyer.

Any offers you receive through Hoxa.com's Online Marketplace may be viewed by visiting My Hoxa.com > Offers. You may also follow the process below to view incoming offers:

1. Log into your Hoxa.com account.

2. Go to dashboard

3. At the left side bar , select "Offers."

Review the offer details and respond.

Hoxa.com encourages you to respond to any offer received with a counter-offer to further clarify price expectations and to help maintain an effective and transparent marketplace.

No. There is no obligation to respond to all received offers, it depends on you if you feel any possibility to accept or any further negotiation.

We want to suggest that Responding to every initial offer helps facilitate the negotiation process and promote a transparent and effective marketplace. In every case, it is beneficial to give the other party a clear indication of any pre-existing price expectations.

Buy Now:

A Buy Now Price is a non-binding amount that indicates what a seller expects for the sale of a domain. For domains listed as "Make Offer," the Price serves as an invitation for buyers to place offers, and is not binding for a seller. For domains listed as "Buy Now," the Price is the only amount that needs to be entered; any buyer who clicks the "Buy Now" button on the offer page will be bound to purchase the domain for that amount.

Make Offer:

A Make Offer is a price above which the buyer can negotiate with the seller by suggesting their affordable price, so the seller can either accept, reject or counter on their placed offer.

A Make Offer is not displayed on the domain's offer page unless a buyer places an offer below the set amount.

Any offer or counter-offer you make is binding for 7 days If the other party accepts your offer within 7 days, the domain is sold at the agreed price. However, if the other party makes a counter offer within the 7 days period, rather than accepting, you are no longer bound to your most recent offer.

Just like all offers made on Hoxa.com's marketplace, the seller will receive an email informing them of the offer you made.

The seller is not obliged to respond to the offer, after placing a Buy Now offer, you just have to complete your payment process. Hoxa.com transfer agent will guide you for further domain transfer processes at the transfer centre.

Members can submit an offer for any active domain in Hoxa.com's marketplace from an advanced search, select a list type as Make offer, filter result showing you all Make offers listed domains. At the domain profile page simply enter an offer amount greater than or equal to the indicated minimum in the offer box.

Yes, Hoxa.com memberships are free.

It's a very initial step to start domain marketing at our platform. You must be a member of Hoxa.com to initiate any deal with other buyers and sellers.

Hoxa.com membership is required to submit and manage offers.

At the close of a Marketplace Auction, the domain sells either to the highest bidder or to the buyer whose offer was accepted as the reserve price (this may be the same buyer, depending on auction activity).

At the close of a Premium/Themed Auction Event, a domain sells to the highest bidder, providing the reserve price has been met.

For any auction that closes in a sales agreement, the domain will be transferred to the new owner through Hoxa.com's secure Transfer/Escrow Service.

The seller's asking price reflects the price the seller is aiming for; it serves as a kind of basis to start negotiations upon. If you place an offer and start the negotiations, it is helpful to keep the seller's asking price in mind as the chances are higher to reach an agreement.

The seller will be informed about your present offer and has different options to react. Please keep in mind that the seller is not obliged to accept your offer - even if it corresponds exactly to his asking price (or higher).

Creating an account and listing a domain for sale on Hoxa.com's marketplace is completely free. Should you sell a domain through Hoxa.com's standard marketplace, you will be assessed a commission fee (a minimum fee applies, based on the extension of the domain). Escrow of funds and assistance with the transfer of the domain are included at no additional charge. Should you sell a domain using our brokerage service, the commission fee is 5%.

Additional services, such as Domain Appraisals or Featured Listings, can be helpful in the selling process and vary in cost based on the options you select.

For more information on commission fees and product pricing, please view Hoxa.com's Price List.

If you do not yet have a free Hoxa.com account, you may easily create one by visiting Hoxa.com's registration page.

All auctions at Hoxa.com run for 7 days to 30 days (starting from the point of activation). However, if an offer is received within five minutes of when an auction is supposed to close, the auction will be extended automatically by the system for an additional one hour.

Marketplace auctions always end in sales agreements. Marketplace Auctions may be started once you receive an offer through the standard Hoxa.com marketplace, which you choose to accept as the starting bid and reserve price of the auction. Since you already have a committed buyer at the reserve price, your auction listing is guaranteed to end in a sales agreement! Marketplace Auctions may be started within 5 days of receiving an offer and will run for the remaining binding period of that initial offer.

Domains participating in any Premium/Themed Auction Event will only sell if the reserve has been met.

No. Standard marketplace listings are different from online auctions. Any domain listed as for sale in a Hoxa.com account will appear on the marketplace and be eligible to receive offers as part of the offer/counter-offer process.

Only domains that are accepted for a Domain Auction Event are eligible for a predetermined reserve price.

All other Marketplace Auctions can be started up to five days after a buyer has submitted an offer and close seven days after that offer was submitted. The buyer's offer which initiated the auction will be used as the reserve price.

There are three types of amounts that can be used to indicate the pricing of a domain: a Price, a Minimum Offer, and/or a Reserve Price. Reserve Prices are only applicable for domains being auctioned.

Price Depending on the listing type, a Price is a non-binding amount that indicates what a seller expects for the sale of a domain. For domains listed as "Make Offer," the Price serves as an invitation for buyers to place offers, and is not binding for a seller. For domains listed as "Buy Now," the Price is the only amount that needs to be entered; any buyer who clicks the "Buy Now" button on the offer page will be bound to purchase the domain for that amount.

Sellers cannot price a domain above 100 BTC unless they first order a Hoxa.com Domain Appraisal for the domain or receive approval when using our Seller-Side Brokerage Service. If the domain is appraised for over 100 BTC, our Customer Care staff can manually change the price at the seller's request for the estimated value. This limit also applies to Minimum Offers. The Price entered for a domain will appear on the offer page as either "Seller's Listing Price" or "Sales Price," depending on the listing type. Minimum Offer A Minimum Offer is a price threshold that must be met for a seller to receive offers; it indicates that a seller will not sell the domain for less than that amount.

A minimum offer disables offers below a certain amount and can be used even if a Price has not been entered. If the "Buy Now" option has been selected, however, entering a Minimum Offer is not possible. A Minimum Offer is not displayed on the domain's offer page unless a buyer places an offer below the set amount. Reserve Price A Reserve Price is the lowest amount at which a seller is willing to sell a domain through an auction. A seller may suggest a Reserve Price when applying for one of Hoxa.com's Auction Events.

The amount of the Reserve Price is not disclosed to bidders, but they will see that an auction has a Reserve Price and whether or not the reserve has been met. If bidding does not meet the Reserve Price, the seller is not obligated to sell the domain. Only domains that are accepted for a Auction Event are eligible for a preselected Reserve Price. Important: Entering a Minimum Offer is not the same as entering a Reserve Price for an auction. Any changes made through My Hoxa.com Domain Management will not affect an Auction Event application for the domain.

Process for Domain Auction:

  1. Log in to Hoxa.com

  2. You can select your desired domain for auction from Ongoing Auction, or you can search on marketplace using advanced search filter

  3. Click on "domain name" or "place Bid"

  4. Enter your bid amount and click on "place Bid" or you can directly purchase it by clicking on "Buy it Now XXX BTC"

  5. Click on checkbox "I've read & agree to the terms & conditions" & then "Place Bid"

  6. You will receive a message "We are taking your highest bid for domain but reserve not met" & Also you can see bid history of this domain on "Bidding History" table

Hoxa.com has no foundation for verified users, If you are a verified user of Hoxa.com, you can place offers on multiple domains as well as can participate in multiple domain auctions at the same time.

Yes, you can feature your listing for promoting and highlighting your domain at Hoxa.com homepage. You just have to select the feature listing option during Auction listing creation.

No. All auctions constitute a legally binding contract in which you have agreed to sell the domain. If the domain auction was started using an offer received as the reserve price, you must sell the domain to the highest bidder. If no higher bids are received, then the domain will be sold to the original buyer who placed the offer used to start the auction. Domain auction cannot be cancelled before the established end time. Should the reserve be met, the domain must be sold to the highest bidder. If the reserve is not met, the seller is not obligated to sell.

No. Hoxa.com is Crypto only marketplace and we don't ask or save your credit card or PayPal details.

Yes, Hoxa.com charges a 5% success fee for domain transfer completion. Hoxa.com will deduct a success fee of 5% during fund disbursement to the seller.

No, We will not refund you listing charge either as basic listing or as feature listing.

Yes, you can set a reserve price for all the domains as per your preference.

The seller's asking price reflects the price the seller is willing for it serves as a kind of basis to start negotiations upon. If you place an offer and start the negotiations, it is helpful to keep the seller's asking price in mind as the chances are higher to reach an agreement.

The seller will be informed about your present offer and has different options to react. Please keep in mind that the seller is not obliged to accept your offer - even if it corresponds exactly to his asking price (or higher).

A "shill" bid is any offer or bid placed on a domain name for the purpose of fraudulently representing interest or raising a domain's current auction value. Shill bids may not be placed by the seller of a domain, or at the seller's request by friends, family members, associates, etc. This type of offer or bid is not allowed in Hoxa.com's Online Marketplace.

Members suspected of shill bidding to feign previous interest in the domain, start a Marketplace Auction, or increase a domain's current auction value, risk losing certain marketplace privileges. Hoxa.com monitors marketplace and auction activity for shill bids.

Sellers: Hoxa.com offers ways that you can promote your domain in our marketplace through Homepage Featured Listings and/or Category Showcases. Both help to greatly increase your chances of receiving offers from interested bidders. For more information or to order, visit Hoxa.com's "Promote Domains" overview.

When you receive an offer on a domain you are required to confirm your ownership of the domain. Depending on the domain name, we will either display the WHOIS record or ask you to check ownership with your registrar. If you are still the owner you can proceed and reply to the offer made.

If you realise that you no longer own the domain, you can click on the link "Cancel Negotiations" at the bottom of the "Confirm Ownership" box.

A new window will open where you will be asked to confirm that you no longer own the domain and wish to close all open bid threads and remove the domain from your account.

It is not possible to cancel a bid thread when you are still the owner of the domain and you have not made at least one counter offer: Why do I have to make a counter-offer before cancelling negotiations?

Please remember that it is your responsibility as the seller to maintain your Hoxa.com account and remove any domains which you no longer own as soon as they are sold or your registration has expired.

You can edit your listing if you need to change pricing or sales setting, for editing your listing go to dashboard's my listing section, and from there you can edit your listing for all your listed domains.

A domain will remain in your ownership until your registration lapses/expires or you opt to sell the domain. Depending on the registration plan you have chosen through your registrar, you will need to renew your registration periodically in order to maintain ownership. If a domain expires, it will be released for public registration on a first-come, first-serve basis. Registration time frames and fees vary by registrar.

When you have purchased a domain through Hoxa.com's standard marketplace, Hoxa.com requires you to pay the agreed purchase price and nothing more. The sales commission which is 10% of domain sold price is covered by the seller. The purchase price of the domain is determined by the buyer and seller through the negotiations.

You will most likely be required by your registrar to pay for a year's registration once transfer of the domain is completed. Registration costs for domains can vary.