When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, payment information email address, and phone number and your cryptocurrency details. We refer to this information as "Order Information."
(1) Account Creation
When processing payments by you to Hoxa.com or disbursing funds from Hoxa.com to you, we naturally collect information about the payment method used:
If we found that you are not a genuine person or found that you are fraud, we have all right to take action on KYC. The purpose of KYC is to reduce the risk of identity theft, money laundering, financial fraud and the financing of criminal organizations.
This description mirrors the numbering used in the previous section.
(1) Account Creation
When registering a domain name, ownership and contact details are required by ICANN and other TLD registry operators. These include first and surname, address, telephone number, and email address. Such details are used to identify the domain name's legal owner as well as to contact the administrator in the event of alleged abuse. Hoxa.com cannot process domain registrations without this basic information.
Although some TLDs (domain endings) require additional kinds of information beyond those data cited, for most TLDs these are sufficient. To minimize intrusiveness, Hoxa.com gathers only what we need for the most common TLDs. This core information is requested at the moment of account creation because, as a domain registrar, Hoxa.com anticipates that most customers will register or transfer a domain soon after creating an account. For a streamlined experience, our goal is to have customers fill out only one form.
Additionally, Hoxa.com relies on these details – especially name, email address, and phone number – to identify customers correctly when they contact Hoxa.com support. In cases where Hoxa.com must contact you about a problem, we rely on both email and phone, since either method alone may fail.
As a global company, we also refer to state and country information to choose the right time of day to call. In rare cases, legal notices must be delivered by physical post to the address on file. Mailing address information is also used to assess eligibility for certain TLD registrations, which are sometimes limited to particular countries or even cities. This helps Hoxa.com show relevant TLDs to you via email or on our website. With more than 1000 TLDs in existence, we can improve the user experience by focusing on those with a connection to you based on language or location. Hoxa.com also uses geographical information to perform a statistical analysis of our customer base.
Hoxa.com sends automated renewal reminders via email to help customers avoid unintentional service interruptions, additional fees, or total loss of a domain name once it expires. Email is also used to notify customers of important issues such as policy changes, outages, security breaches, price increases, and so forth. Marketing emails may also be sent to customers who have opted to receive information about promotional prices, new Hoxa.com features, new TLDs, new services, domain industry news, and the like. Notably, domain transfers between Hoxa.com accounts or between Hoxa.com and another domain registrar cannot function properly without email notifications. That is true of all domain registrars. Your email address is also used to validate account ownership and to restore access in the event that a password is forgotten.
Your password is used to provide secure account access at Hoxa.com. Your user name is used to identify accounts in contexts where you don't wish to share your personal name or email address. For example, when moving a domain from someone else's account to yours, you may not wish to divulge personally identifying information. As a pseudonym tied to your account, the user name can be a useful substitute.
We refer to your account PIN # in the event that a password is forgotten and you cannot reset it through email. For customers who have lost email access but who can contact Hoxa.com by phone, chat or an alternative email address not on file, this is often a life saver. For those who have misplaced their PIN # or did not take note of it while logged into their account, will be able to submit requested information such as a valid ID and selfie through our account with Validation.com. A link will be supplied to go to in order to submit the requested information for review.
We accept only cryptocurrency payments for buying domains. We gather payment details only for the limited purpose of processing payments from you to Hoxa.com or from Hoxa.com to you. Details are recorded for auditing purposes only.
This is important to avoid payment failures associated with auto-renewal, monthly hosting, or monthly domain Rental / Purchase plans. Since the consequences of missed payments can be severe and stressful, Hoxa.com hopes to prevent headaches for its customers by warning them in advance. This also minimizes the number of renewal reminders we would otherwise send to customers. That means less email clutter.
(4) Additional Authorization
Some TLD registries require additional information before a domain name can be registered. For example, to use .CN or even .COM inside China, the Chinese government requires a scanned copy of government-issued ID. Likewise, Australia requires an ABN (Australian Business Number) or even a trademark number in order to process .AU registrations. Hoxa.com does not collect this information from you unless we need it to process a domain registration that you have ordered.
In rare cases, Hoxa.com must investigate suspicious activity or you may find yourself completely locked out of your Hoxa.com account, if you have lost email access and cannot remember any of your security credentials. Under those unusual circumstances, Hoxa.com may ask some customers to voluntarily submit a copy of government-issued ID in order to prove their identity. This is strictly voluntary, and it is meant to protect customers and non-customers from fraud. Some European customers volunteer their VAT number for purposes of invoicing.
(5) Support Inquiries
In the context of support tickets, Hoxa.com relies on your first and last name, email address, and account PIN number in several ways: to validate your identity, locate your account quickly, search for your ticket within our system, and reply to you. This information is preserved indefinitely along with the messages themselves. We use it to train support staff, document abuse allegations, identify and fix glitches, and research customer history in order to help you in the future.
(6) Domain Inquiries
When someone has questions about a domain name, wishes to buy it, or wishes to complain about trademark infringement, they will often attempt to contact Hoxa.com or the domain owner. This can occur at various points on the Hoxa.com platform, including our whois lookup portal (whois.Hoxa.com), via Hoxa.com support channels, through a parked domain page, or through a listing created by you in the Hoxa.com marketplace.
When the person is attempting to contact the domain owner, we pass their details and message along to that owner. At the same time, Hoxa.com maintains an internal copy of the information. This includes all pertinent information: first and last name, phone number, email address, offer amount (if applicable), and message text. Storing a backup copy allows Hoxa.com to forward the message to the domain owner when the first email delivery failed for some reason. Hoxa.com may also use this data to build an internal messaging system, which allows customers to track their domain inquiries more efficiently. Hoxa.com also analyses this data to measure and improve marketplace performance for the benefit of our customers. Also, if the person who contacted a domain owner later chooses to request help from Hoxa.com, then Hoxa.com may refer to the relevant messages.
(7) Online Interactions
Hoxa.com uses data related to your IP address to make our website more relevant. For example, we may try to show the local currency or language. Your IP address is also a factor in assessing the risk of credit card fraud, since stolen cards are often used by criminals in remote overseas locations.
Like most websites, Hoxa.com tracks page views and links clicked in order to measure the effectiveness of our email campaigns and website interface. This automatic feedback is crucial for online companies to improve the user experience – making it easier for customers to find what they're looking for, eliminating unused features that clutter a website, delivering more relevant messages, and minimizing the number of unwanted emails we deliver.
We also use page views in Hoxa.com's support channel so that our agents can know, in real time, which page you are viewing (and which is perhaps giving you difficulty). Most importantly, Hoxa.com tracks changes made by the user inside their Hoxa.com account in order to troubleshoot errors, reverse accidental changes, and defeat hackers.
If you believe Hoxa.com is using your personal information in some way not described above, please contact us. Our goal is complete transparency. If anything has been left out, that omission is accidental and will be corrected promptly once you let us know.
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@Hoxa.com or by mail using the details provided below: